Refund & Return Policy
Effective Date: November 23, 2023
Last Updated: February 24, 2024
1. Introduction
Welcome to Made Retro Inc. (“Made Retro,” “we,” “us,” or “our”). This Refund and Return Policy (“Policy”) outlines the terms and conditions for refunds and returns for purchases made on the website www.maderetro.com (“Site”) and related services (“Services”). By making a purchase on the Site, you agree to be bound by this Policy and our Terms of Service.
2. Eligibility for Refunds and Returns
2.1 Eligible Items: We accept returns for items that are unworn, unwashed, and in their original condition. Items must be returned within 30-days of delivery. Items may or may not be returned in their original packaging.
2.2 Non-Eligible Items: The following items are not eligible for refunds or returns:
- Items marked as final sale
- Items that have been worn
- Items that are no longer in their original condition
- Custom-made or personalized items
3. Refund Policy
3.1 Initiate Refund Process: All items shipped will include a return shipping label. We provide a return shipping label to make the return process as easy and convenient as possible for you. To initiate a refund, you must ship the items back for our team to review the item(s) eligibility.
3.2 Refund Process: Once we have received the item(s), we will review the item(s) eligibility to ensure it meets our eligibility criteria. This process can take up-to 5 business days. Once the item is approved for return, we will initiate the refund.
3.3 Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be processed and reflected in your account.
3.4 Refund Amount: The refund amount will be for the purchase price of the item(s) returned, excluding any shipping fees, taxes, or discounts applied at the time of purchase.
4. Return Policy
4.1 Return Shipping: All items shipped will include a return shipping label. We provide a return shipping label to make the return process as easy and convenient as possible for you.
4.2 Return Address: In the event you lose the return shipping label. Please ship your return to the following address: 329 10th Ave SE, Suite 302 Cedar Rapids, IA 52401
5. Exchange Policy
5.1 Exchange Process: We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.
6. Damaged or Defective Items
6.1 Damaged Items: If you receive a damaged or defective item, please contact us immediately with photographs of the damaged item and packaging. We will assist you in resolving the issue and arranging for a replacement or refund.
7. Contact Us
If you have any questions or concerns about our Refund & Return Policy, please contact us at our contact us page.