Shipping Policy
Effective Date: November 23, 2023
Last Updated: February 24, 2024
1. Introduction
Welcome to Made Retro Inc. (“Made Retro,” “we,” “us,” or “our”). This Shipping Policy (“Policy”) outlines our shipping terms and conditions for purchases made on the website www.maderetro.com (“Site”) and related services (“Services”). By making a purchase on the Site, you agree to be bound by this Policy and our Terms of Service.
2. Shipping Destinations
2.1 Domestic Shipping: We offer shipping within the Unites States using USPS shipping services.
2.2 International Shipping: We currently do not offer international shipping options.
3. Shipping Methods
3.1 Standard Shipping: Our standard shipping methods provided by USPS typically take 3-5 business days for delivery within the Unites States.
3.2 Expedited Shipping: Expedited shipping options are available at checkout for faster delivery. Delivery times may vary depending on the shipping method selected and the destination.
4. Processing Time
4.1 Order Processing: We aim to process orders promptly, typically within 3-5 business days. Orders placed on weekends or holidays will be processed on the next business day.
4.2 Order Verification: Some orders may be subject to verification and review before being processed. This may include verification of payment information, shipping address, and product availability.
5. Shipping Costs
5.1 Shipping Rates: Shipping rates are calculated automatically through our connection with USPS. Shipping is calculated based on the weight of the package, the shipping method selected, and the destination. Shipping costs will be displayed at checkout before completing your purchase.
5.2 Free Shipping: We may offer free shipping promotions from time to time. Please refer to the promotion details for eligibility criteria and terms.
6. Order Tracking
6.1 Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package through USPS.
6.2 Tracking Updates: Tracking information may take up to 1-2 business days to become available after your order has shipped. Please allow for this delay before contacting customer support.
7. Lost or Damaged Packages
7.1 Lost Packages: If your package is lost in transit, please contact us immediately so we can initiate an investigation with USPS. We will work with you to resolve the issue and ensure a satisfactory outcome.
7.2 Damaged Packages: If your package arrives damaged, please contact us within 5 business days of delivery with photos of the damaged items and packaging. We will assist you in filing a claim with USPS and arrange for a replacement or refund.
8. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at our contact us page.